Microsoft Azure Active Directory Single Sign-On for Jira : A Comprehensive Guide 

As enterprises increasingly recognize the value of cloud-based collaboration technologies, it is becoming increasingly critical to guarantee that employees can use these services without having to remember numerous passwords.

Here comes Azure Active Directory (Azure AD) Single Sign-On (SSO) for Jira into play.

Users can access Jira without entering a separate user name and password thanks to Azure AD SSO for Jira. It provides a seamless and safe experience for users while simplifying application access control for IT administrators.

In this comprehensive article, we will go over the benefits of using Azure AD SSO for Jira as well as lead you through the setup process.

We assume that you have a basic understanding of Jira and Azure AD, and have the necessary administrative access to both platforms.

The guide will cover: 

  • The prerequisites for setting up Azure AD SSO for Jira, including the necessary software and permissions.  

  • Provide a step-by-step tutorial on how to configure SSO for Jira in Azure AD, including creating and configuring an application in Azure AD and configuring the Jira instance to support SSO. 

By the end of this guide, you will have a thorough understanding of how to enable Azure AD SSO for Jira and its benefits for your organization.

A. Setting up Azure AD SSO for Jira 

Setting up Azure AD SSO for Jira requires a few steps, but with the appropriate instructions, it can be a simple procedure. In this section, we'll walk you through the process of configuring Azure AD SSO for Jira.  

  1. 1

    Creating an Azure AD Tenant

    The first step in configuring Azure AD SSO for Jira is making an Azure AD tenant. A dedicated instance of Azure AD that an organization employs to manage users and their  identities is referred to as an Azure AD tenant.  

    Depending on your organization's needs, you can either create a new tenant or use an existing one.

  2. 2

    Adding Jira as an Azure AD Application     

    After you've created an Azure AD tenant, the following step is to add Jira as an Azure AD application. 

    This entails creating an Azure AD app registration that defines how the Jira instance can interact with Azure AD. 

    To create the app registration, you must submit basic information about the application, such as its name and logo, as well as specify the necessary permissions.

  3. 3

    Setting Jira for SSO in Azure AD 

    The next step is to configure Jira for SSO after creating the app registration in Azure AD. This entails downloading and installing an Azure AD-compatible SSO add-on in Jira.  

    When the add-on is installed, it must be configured to connect to Azure AD using the app registration details created in the previous step. Jira can recognize and authenticate users who are logged in to Azure AD with this configuration.  

  4. 4

    Configuring User Attributes and Claims 

    User attributes and claims are used in Azure AD to decide which user data is transferred to Jira during SSO. User attributes are fields that hold user information like name and email address, whereas claims are statements made by Azure AD about a user like a role or a group membership. 

    You must configure user characteristics and claims to guarantee that the correct user information is provided to Jira.

  5. 5

    Testing the Setup  

    The Azure AD SSO for the Jira configuration test is the last step. Log in to Azure AD, choose the Jira application, and validate that you are immediately signed in to Jira without being required for credentials.  

    You should also test the integration with multiple user accounts to check that the SSO configuration is operating properly.

B. Configuring Jira for Azure AD SSO 

To configure Jira for Azure AD SSO, you must first install the Atlassian Universal Plugin Manager and then configure Jira to use Azure AD SSO. 

It also entails linking Jira groups to Azure AD groups and configuring Jira role-based access control. In this section, we will discuss the stages of configuring Jira for Azure AD SSO. 

  1. 1

    Installing and Configuring the Atlassian Universal Plugin Manager 

    The Atlassian Universal Plugin Manager (UPM) must first be installed from the Jira Marketplace. Following installation, the UPM will enable the installation and control of Jira plugins.

  2. 2

    Configuring Jira to use Azure AD SSO

    The next step is to configure Jira to use Azure AD SSO after installing the UPM. To do so, go to the Jira administration console and pick the "User Management" option. Choose "User Directories" and create a new directory. 

    Choose "Microsoft Azure Active Directory" and enter the necessary information, including the directory ID, tenant ID, and client ID.

  3. 3

    Mapping Jira Groups to Azure AD Groups  

    The next step after configuring Jira to use Azure AD SSO is to bind Jira groups to Azure AD groups. This is done by going to the "Microsoft Azure Active Directory" user directory configuration and selecting the "Group Synchronization" tab. 

    Choose "Synchronize Groups" to link the Jira groups to the Azure AD groups.

  4. 4

    Configuring Role-based Access Control in Jira  

    Finally, configuring Jira's role-based access control is critical to ensuring that only authorized users have access to the required resources. This can be accomplished by going to the Jira administration console and establishing permissions for groups or people.

  5. 5

    Testing the Setup 

    After completing the preceding steps, it is critical to test the configuration to confirm that Azure AD SSO is functioning properly. This can be accomplished by logging in to Jira with an Azure AD account and checking that the login is successful.  

    Furthermore, evaluating access to Jira resources using role-based access control can assist confirm that the configuration is functioning properly.

Setting up the Atlassian Universal Plugin Manager, configuring Jira to use Azure AD SSO, mapping Jira groups to Azure AD groups, implementing role-based access control in Jira, and testing the setup are all part of configuring Jira for Azure AD SSO. 

These procedures can be used to successfully configure Jira for Azure AD SSO and give Jira users a seamless, secure login experience.

C. Troubleshooting Azure AD SSO for Jira

There may be multiple complications that happen while configuring Azure AD SSO for Jira for a variety of reasons. Here are some frequent problems that users may encounter, as well as some troubleshooting recommendations.

  1. 1

    Improper Configuration 

    An invalid configuration is one of the most common problems. This can happen if the Azure AD SSO for Jira settings is incorrect or if the Jira application is not properly registered in Azure AD. 

    Users should double-check the configuration settings and ensure that the application registration is proper to remedy this.

  2. 2

    DNS Issues

    While attempting to authenticate users, the DNS server can occasionally cause problems. Users should double-check their DNS settings to ensure that their DNS is properly resolving.

    When troubleshooting Azure AD SSO for Jira, users can use the following tips to help them debug and resolve issues.

  3. 3

    Examine the Logs   

    Examine the logs in both Azure AD and Jira to see if there are any errors or issues that might aid in the identification of the problem.

  4. 4

    Test the SSO

    Use the Azure AD testing tools to test the SSO setup and discover any errors.

  5. 5

    Try a New Browser  

    Occasionally problems develop as a result of browser settings or cookies. Test the SSO using a different browser or in incognito mode.

  6. 6

    Check User Credentials 

    Ensure that the user's credentials are accurate and that they have the required rights to access Jira.

  7. 7

    Contact Support 

    If the problems persist, customers can seek help from Microsoft or Atlassian support.

    Azure AD has a number of monitoring and reporting tools that can assist in identifying and troubleshooting SSO issues.

    Azure AD Sign-In Logs, which gives insights into user sign-in activities, and Azure AD Identity Protection, which assists in identifying and mitigating identity-based vulnerabilities, are two of these technologies.

Troubleshooting Azure AD SSO for Jira might be difficult, but users can utilize the methods and tools listed above to swiftly detect and address issues. It is critical to check that the configuration settings are right and that the required permissions and certificates are in place.  

Azure AD SSO for Jira may deliver a seamless and secure user experience with proper configuration and testing.

Best Practices for Azure AD SSO for Jira

The usage of Azure AD SSO for Jira must be successful and safe, thus it's critical to adhere to specific best practices. Here are some pointers

  • Use Conditional Access Controls  

    Conditional access policies assist to guarantee that only authorized users and devices may access Jira. These policies may be used to restrict access depending on a range of parameters such as user location, device condition, and risk level.

  • Activate Multi-Factor Authentication (MFA) 

    Using MFA can increase the security of your Azure AD SSO for Jira configuration greatly. MFA requires users to provide additional authentication factors in addition to their password before they can access Jira.

  • Use a Dedicated Service Account

    It is advised to utilize a dedicated service account with the required permissions when setting Jira to use Azure AD SSO. This improves security and makes integration management easier.

  • Monitor and Audit Access

    Regular monitoring and auditing access to Jira using Azure AD SSO can aid in the detection and prevention of security problems. To keep track of access patterns and spot abnormalities, you may utilize Azure AD's monitoring and reporting capabilities.

  • Maintain Jira and Azure AD 

    It is critical to maintain Jira and Azure AD up to date with the latest security patches and upgrades. This can assist to prevent security flaws and check that your SSO integration is working properly.

  • Scalability

    It is critical to prepare for the scalability of your Azure AD SSO for Jira configuration as your business expands. Upgrade your Azure AD membership, increase the number of Jira instances, and ensure your SSO configuration can manage a significant number of users and requests.


To summarize, Azure AD SSO for Jira is a strong solution that may simplify user login and increase the overall security of your organization's data. 

Users may access Jira using their existing credentials after connecting it with Azure AD SSO, eliminating the need to memorize additional login credentials.

Installing Azure AD SSO for Jira involves a few preparatory procedures and some preliminary configuration, but the advantages are well worth the effort.

You can keep your Azure AD SSO for the Jira system dependable, scalable, and secure by following best practices for maintenance and security.

Related FAQs 

What is Microsoft Azure Active Directory?

Microsoft Azure Active Directory (Azure AD) is a cloud-based identity and access management solution that allows users to access cloud-based apps and services with a single sign-on experience.

What is single sign-on (SSO)?

A single sign-on (SSO) technique allows users to access various apps using a single set of login credentials.

What is Jira?

Jira is a popular issue-tracking and project-management solution that software development teams use to organize and track their projects and workflows.

What is the Atlassian Universal Plugin Manager?

Jira's Atlassian Universal Plugin Manager (UPM) is a built-in plugin manager that enables users to effortlessly install, update, and delete plugins.

What is role-based access control (RBAC)?

Role-based access control (RBAC) is a method of restricting resource access based on the roles assigned to individuals or groups.

What are some common issues with Azure AD SSO for Jira?

Misconfigured application settings, inaccurate user mapping, and difficulties with certificates and token signing are all common issues with Azure AD SSO for Jira.

How do I configure Azure AD monitoring and reporting tools?

Azure AD offers a variety of monitoring and reporting tools, including Azure AD Connect Health and Azure AD Identity Protection, that can be enabled using the Azure portal. These technologies may be used to track and report user activity, security incidents, and other events.

About the author


Youssef is a Senior Cloud Consultant & Founder of

Leave a Reply

Your email address will not be published. Required fields are marked

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Related posts